Refund policy

Refund & Return Policy

Effective Date: September 7, 2026

Your satisfaction is important to us. We want you to shop with confidence, and we will always do our best to find a fair solution when something does not go as expected.

1. 15-Day Return Promise

You may request a return within 15 days of receiving your order.

For regular returns, the fragrance must be:

  • Unopened;

  • Unused and unsprayed;

  • In its original packaging; and

  • In resalable condition.

2. Changed Your Mind?

No problem.

If you ordered the wrong fragrance or changed your mind, we will accept the return as long as the perfume has not been opened or used.

The customer is responsible for return shipping for change-of-mind returns.

Original shipping or delivery charges are generally non-refundable.

3. Don't Like the Fragrance?

We understand — fragrance is very personal.

Unfortunately, once a perfume has been opened or sprayed, we cannot resell it as a new product, so opened fragrances cannot normally be returned simply because you do not like the scent.

However, please contact us before assuming there is nothing we can do. We will always try to find a reasonable solution when possible.

4. Damaged or Wrong Product

If we made a mistake or your order arrives damaged, we will make it right.

Please contact us within 7 days and send us photos of:

  • The product;

  • The box/package; and

  • The shipping label, if applicable.

Depending on the situation, we may offer:

  • A replacement;

  • A refund; or

  • Another suitable solution.

When the problem is our responsibility, we will cover reasonable return shipping costs.

5. Return Process

Contact us before returning your order.

Please provide:

  • Order number;

  • Name;

  • Product;

  • Reason for return; and

  • Photos when applicable.

We will respond with the next steps.

6. Refunds

After receiving and inspecting the returned product, we will process the approved refund to the original payment method.

Please note that your bank or payment provider may require additional time to post the refund.

7. Exchanges

If you would prefer another unopened fragrance instead of a refund, contact us.

We may offer an exchange depending on product availability.

8. Local Pickup & Delivery

Our return policy applies equally to online orders, local pickup, and local Calgary delivery.

If there is an issue with your order, please contact us as soon as possible so we can help.

9. Important Fragrance Policy

For hygiene, safety, and product-quality reasons, opened, sprayed, tested, or used fragrances are generally final sale.

If you believe the product is defective or there is another issue with your order, please contact us so we can review the situation.

10. We're Here to Help

If you're unsure about a fragrance before purchasing, contact us. We are happy to help you compare fragrances, explain fragrance notes, and find an option that matches your preferences.

Our goal is not simply to sell you a perfume — we want you to find a fragrance you'll love.